Frequently Asked Questions
HOW DO YOU OFFER AFFORDABLE WEB DESIGN SERVICES?
We have a unique way of creating WordPress CMS style sites from the ground up. We understand needs of small business and try to supply best services possible. If the project requires advanced coding for specific functions, then that would fall under “special” custom services. We’ve found most small business sites function very well without high-end custom backend processes and Marketcom supplies a complete and reliable web presence for every site we create.
>> see Web Services
WHAT EXACTLY IS AFFORDABLE SERVICE?
Affordable Service is just as the name implies. Marketcom has lower overhead and therefore can pass on significant savings to our customers with sometimes better features and offerings than other service suppliers. Rest assured our project completion and delivery process is rock solid and reliable.
HOW LONG HAS THE COMPANY BEEN IN BUSINESS?
Marketcom has been in business since 1991 and was incorporated in 1995.
WHAT IS YOUR EXPERIENCE?
We have a wealth of experience in services we supply . We are Certified in numerous Web Design, Development, UX/UI, ECommerce, SEO, Social Media, Consulting to name a few, and have extensive experience with small business enterprises.
DO YOU HAVE REFERENCES?
Yes, references are available upon request.
WHAT ARE YOUR RATES?
Our rates vary per hour and up for web and graphic services depending on complexity of project, however we normally charge by the project. We require a 25-50% down payment to get most projects started. Our rates are based on our experience and expertise in our services. We work within proposed timelines for our clients and are able to offer shorter completion times due from our operating.
HOW DO I KNOW I’M NOT BEING OVERCHARGED?
You can trust Marketcom to give fair and accurate rates. Every project we take on receives full analysis to amount of work required. Should the project take more time to complete, our clients are promptly notified of any fee increase.
DOES MARKETCOM PROVIDE LOW COST WEB SITES?
Yes. We provide a Small Business Package for new small businesses going online. The package includes a fully functioning, custom designed web site, domain registration, hosting and search engine registration (optional).
HOW CAN I PAY INVOICES FROM MARKETCOM?
Marketcom’s invoices are due upon receipt. We make invoice paying easy by clicking on any credit card icon located on the site. There’s also a Bill Me Later option that can spread payments out over time.
DO YOU OFFER GUARANTEES?
Our work speaks for itself. All services from Marketcom requires a client review of satisfaction before work completion. In other words, our clients review their work from us frequently and completion is to their expectation. For more information, please see Service Policies.
WHAT IF I DON’T LIKE MY SERVICES?
Before any work begins, we consult with our clients to determine best course of action to deliver a satisfied assignment. We generally provide a detailed proposal to our clients outlining exactly what we envision to accomplish their project needs. Once the proposal is reviewed and the quote is accepted, we supply a mock illustrating the type of design we feel is appropriate. At that point the client supplies us their input as to if we are in line with their vision. We make adjustments or changes to meet the client’s objective if necessary. If we do not meet objectives, then the project is further reviewed and canceled if mutual agreements cannot be found.
Please see >> Service Policies
HOW DO I KNOW I CAN TRUST MARKETCOM FOR MY BUSINESS?
Marketcom prides itself on our business ethics. We will not reveal any sensitive information about your business, marketing strategy or web/application development. Please see About Us and Service Policies for more information.
WHAT IS E-COMMERCE?
E-commerce, electronic commerce, is the ability to make available a product or service on the Internet for sale or trade. e-commerce has created a revolution with its automation capability. Products and services can now be offered on the web with order processing and site functionality needing minimal human intervention. The web is open for business 24 / 7 / 365 and does not have bad customer days.
HOW DO I GET STARTED WITH E-COMMERCE?
This largely depends on what you want to do with e-commerce. There are many variables to this electronic trading platform and a detail analysis of your project needs to be completed for requirements, marketing and end costs. Situations vary, there are a variety of solutions for start-ups and moving a bricks and mortar online.
WHAT EXACTLY WILL I NEED FOR E-COMMERCE?
This depends largely on your e-commerce goals. Marketcom supplies e-commerce consulting and backend application development. Please see our e-commerce Getting Started page for more information. If I get web marketing services from you, will I be listed first? You can be! We supply e-marketing services that can place you at the top of search engines. Please see our e-marketing services for more information.
HOW CAN I RECEIVE TRAINING FOR MY WEB SITE?
Marketcom offers the perfect solution for online and office training from MindLeaders. MindLeaders is the premier online eCourse and eTraining provider in its field. Their course designs are very easy and efficient plus you can take them at your convenience and anywhere with Internet access. Please see our eSources page for more information.
DOES MARKETCOM USE FREELANCERS?
Yes. We contract freelancers for variety of project related tasks.
>> Please see Employment
WHERE ARE YOU LOCATED?
Our core operating is located in Saint Louis, Missouri, USA